Can I cancel or change my order?
In short: yes. If you ordered online or by phone, you have the right to cancel within 14 days of receiving your order. To change an order, just get in touch as soon as possible and we will help where we can.
Changing your order
If you would like to change something before your order is dispatched, contact our customer services team as soon as possible. We will do what we can to help, though please bear in mind that a change may affect your delivery date.
Cancelling an online or phone order
If you bought online or over the phone, you have the right to cancel within 14 days of receiving your goods, as long as they are unused and in their original packaging. Some items cannot be cancelled once opened or used, such as mattresses, bedding and upholstery once unsealed. For full details, see our returns and refunds help.
In-store purchases
Please note that in-store purchases are final. Returns or exchanges are only accepted at our discretion, so we always recommend checking your item carefully before buying in one of our showrooms.
Good to know
The sooner you contact us, the more we can do, especially if your order is due to be dispatched or delivered soon.
Related questions
Need to change or cancel an order?
Our customer services team will help you sort it out.
Call customer services on 07399 438 386 (9am-5pm, Monday to Friday).
