How do I know my order is confirmed?
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In short: as soon as you place your order, we send a confirmation email with your order number and details. If it does not arrive, it is usually in your spam folder or a typo in your email address.
Your confirmation email
When your order goes through, you will receive a confirmation email straight away. It includes:
- Your order number
- A summary of the items you have ordered
- The delivery details you entered
It is worth keeping this email safe, as your order number and proof of purchase are handy if you ever need to contact us about the order.
Haven't received it?
If your confirmation has not come through, please:
- Check your spam or junk folder.
- Make sure the email address you entered at checkout was correct.
- Still nothing? Get in touch and we will check your order and resend it.
Good to know
Your order confirmation is not the same as your delivery being booked in. We will be in touch separately to arrange your delivery day. See how long does delivery take?
Related questions
Not received your confirmation?
Our customer services team can check your order and resend it for you.
Call 07399 438 386 (9am-5pm, Monday to Friday), or email customer services.
