Returns & Refunds
Everything you need to know about returns and refunds at Joseph James Furniture Outlet. If you bought online or by phone, you have 14 days from delivery to return an item, provided it is unused and in its original packaging. Choose a question below.
14-day returns on online orders
Changed your mind? Return an unused item in its original packaging within 14 days of delivery. To start a return, call our customer services team.
Lines open 9am-5pm, Monday to Friday. Or email customer services.
Returning an item
Refunds & return costs
Need to return something?
Our customer services team will guide you through it.
Lines open 9am-5pm, Monday to Friday. Or email customerservice@josephjamesfurnitureoutlet.com.