Which items can't be returned?
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In short: most items can be returned within 14 days, but a few cannot: custom or made-to-order pieces, anything that has been used or assembled, and mattresses, bedding or upholstery once the hygiene seal is opened.
Items we can't accept back
- Custom-made, personalised or bespoke items, as they are made specifically for you.
- Items that have been used or assembled.
- Mattresses, bedding and upholstery once unsealed, for hygiene reasons.
Everything else
Aside from the items above, you are welcome to return an online or phone order within 14 days of delivery, as long as it is unused and in its original packaging. See how long do I have to return an item? and what condition does it need to be in?
Good to know
Faulty items are always different. If something is faulty or not as described, your statutory rights apply regardless of the above. See my item arrived faulty or damaged.
Related questions
Not sure if your item can be returned?
Just ask our customer services team and we will let you know.
Call 07399 438 386 (9am-5pm, Monday to Friday), or email customer services.
