How long do I have to return an item?
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In short: if you bought online or by phone, you have 14 days from the day you receive your order to return it. Just make sure it is unused and in its original packaging.
Your 14-day return window
For orders placed online or over the phone, your right to return begins the day you (or someone you have nominated) receives the goods, and lasts 14 days. To stay within the window, you just need to let us know you would like to return within those 14 days, then send the item back to us.
How to make the deadline
It is enough to contact us within the 14 days to tell us you are returning the item, even if it takes a little longer to send it back. The easiest way is to contact our customer services team, who will guide you through the next steps.
Please note
In-store purchases are final and are not covered by the 14-day change-of-mind window. See can I return something I bought in a showroom?
Related questions
Ready to return something?
Our customer services team will talk you through it.
Call 07399 438 386 (9am-5pm, Monday to Friday), or email customer services.
