My order is damaged
In short: we are sorry to hear that. If your item arrives damaged or faulty, please contact our customer services team and we will put it right. It helps to have a photo of the damage ready.
How to report it
- Get in touch as soon as you notice. Contact our customer services team by phone or email.
- Send a photo. A picture of the damage or fault helps us understand the issue and sort it quickly.
- We will look into it. Once your case is raised, a member of our team will be in touch within two working days.
Please note
All product issues are handled by our customer services team. The delivery team and showroom staff are not able to progress a fault, so please report it to customer services. And please do not return an item to a store unless we have agreed it with you first.
Your rights
Nothing here affects your statutory rights. Under the Consumer Rights Act 2015, the goods we supply must be as described, fit for purpose and of satisfactory quality. If something is not right, we will work with you to resolve it.
Related questions
Something not right with your order?
Contact our customer services team and we will help put it right.
Call customer services on 07399 438 386 (9am-5pm, Monday to Friday), or email customer services.
