I've received the wrong or a missing item
In short: we are sorry for the mix-up. If part of your order is missing, or you have received the wrong item, please contact our customer services team and we will get it sorted for you.
How to let us know
- Contact customer services by phone or email. Details are below.
- Have your order number to hand, along with details of what is missing or incorrect.
- A photo helps, for example of the item received or the label, so we can put things right quickly.
What happens next
Once your case is raised, a member of our customer services team will look into it and be in touch within two working days to arrange sending out the correct or missing item.
Please note
All order issues are handled by our customer services team. The delivery team and showroom staff are not able to progress an issue, so please report it to customer services, and do not return anything to a store unless we have agreed it with you first.
Related questions
Something not right with your order?
Contact our customer services team and we will put it right.
Call customer services on 07399 438 386 (9am-5pm, Monday to Friday), or email customer services.
