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For help placing your order call us on 07353 125 800

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After-Sales & Warranty

Help with warranties, faults and looking after your furniture at Joseph James Furniture Outlet. Full-price items come with a free 12-month warranty, and your statutory rights under the Consumer Rights Act 2015 always apply. Choose a question below.

Free 12-month warranty on full-price items

Covering manufacturing defects and mechanical failures from the date of delivery. Need to report a fault or make a claim? Contact our customer services team.

Call customer services →

Lines open 9am-5pm, Monday to Friday. Or email customer services.

Your warranty

What warranty do I get?› Which items are covered by warranty?› Can I extend my warranty?› What does the warranty cover?› What is not covered?›

Making a claim

How do I make a warranty claim?› What happens after I report a fault?› Where do I report a fault?›

Faults & remedies

My item has a fault, what will you do?› Are my statutory rights affected?›

Caring for your furniture

How do I care for solid wood furniture?› Cushion softening and timber movement›

Need to report a fault or make a claim?

Our customer services team will help you get it sorted.

Call 07399 438 386 →

Lines open 9am-5pm, Monday to Friday. Or email customerservice@josephjamesfurnitureoutlet.com.