What is not covered?
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In short: the warranty does not cover accidental damage, misuse, general wear and tear, or issues caused by not following the care instructions. Here is the full list.
Not covered by the warranty
- Accidental damage
- Misuse, abuse or neglect
- Mishandling, improper storage or installation
- Improper maintenance, or failure to follow the care instructions
- Alterations, modifications or repairs carried out by anyone other than Joseph James Furniture Outlet
- General wear and tear, such as softening of cushions and fading
- Commercial or non-domestic use
Good to know
Looking after your furniture keeps it covered. See how do I care for solid wood furniture? and cushion softening and timber movement. And remember, your statutory rights under the Consumer Rights Act 2015 always apply for faulty goods.
Related questions
What does the warranty cover? › My item has a fault, what will you do? › How do I care for solid wood furniture? ›
Not sure if your issue is covered?
Just ask our customer services team and we will take a look.
Call 07399 438 386 (9am-5pm, Monday to Friday), or email customer services.
