My item has a fault, what will you do?
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In short: if we verify a fault, what we do depends on how long you have had the item, ranging from a repair or full refund to an exchange.
Our fault remedies
Within 30 days of delivery
If the item develops a verified fault, we will repair it or issue a full refund to your original payment method.
Between 31 days and 6 months
We will assess the fault. If it is verified, we will repair the item or offer an exchange of equal or lesser value.
Between 6 months and 3 years (with extended warranty)
We will assess the fault and, if verified, repair the item or offer an exchange. If the product becomes faulty again after a repair, we will make one final repair attempt; should that fail, we will issue a refund or a replacement of equal or lesser value.
Good to know
These remedies apply to warranty-covered items. Whatever you buy, your statutory rights under the Consumer Rights Act 2015 always apply. See are my statutory rights affected?
Related questions
Think your item has a fault?
Our customer services team will assess it and agree the best resolution with you.
Call 07399 438 386 (9am-5pm, Monday to Friday), or email customer services.
