Warranty Help

Cushion softening and timber movement

‹ Back to After-Sales & Warranty help In short: a little cushion softening and slight natural movement in timber are normal characteristics of quality furniture as it settles into your...

How do I care for solid wood furniture?

‹ Back to After-Sales & Warranty help In short: keep solid wood away from direct heat and sunlight, dust it with a soft, dry cloth, use coasters and mats, and...

Are my statutory rights affected?

‹ Back to After-Sales & Warranty help In short: no. Your statutory rights under the Consumer Rights Act 2015 apply to everything we sell, whatever the price you pay, and...

My item has a fault, what will you do?

‹ Back to After-Sales & Warranty help In short: if we verify a fault, what we do depends on how long you have had the item, ranging from a repair...

What happens after I report a fault?

‹ Back to After-Sales & Warranty help In short: once you have reported a fault, we raise a case and a member of our team will be in touch within...

How do I make a warranty claim?

‹ Back to After-Sales & Warranty help In short: to make a warranty claim, contact our customer services team by email, with your proof of purchase and photos or a...