How do I make a warranty claim?
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In short: to make a warranty claim, contact our customer services team by email, with your proof of purchase and photos or a video of the fault.
Making your claim
- Call or Email customer services at 07399438386 or customerservice@josephjamesfurnitureoutlet.com.
- Include your proof of purchase, along with a description of the fault.
- Attach photos or a short video of the issue, so we can see what is happening.
We may arrange for a technician or representative to inspect the item as part of assessing your claim.
Please note
Warranty claims are handled by our customer services team, so please contact them rather than the delivery team or showroom staff. See where do I report a fault?
What happens next
Once your claim is raised, we will assess it and let you know the outcome. See what happens after I report a fault? and my item has a fault, what will you do?
Related questions
Ready to make a claim?
Email our customer services team with your proof of purchase and photos, and we will take it from there.
Email customerservice@josephjamesfurnitureoutlet.com, or call 07399 438 386 (9am-5pm, Monday to Friday).
