Where do I report a fault?
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In short: please report any fault to our customer services team, by phone or email. They handle all product issues, so this is the fastest way to get it sorted.
How to report a fault
- Contact customer services by phone or email as soon as you notice the issue.
- Have your order number ready, along with a description of the fault.
- Send a photo or short video of the fault, which helps us understand and resolve it quickly.
Once your case is raised, a member of our team will be in touch within two working days.
Please note
Our delivery team and showroom staff are not able to progress a product issue, so please do not report a fault to them. And please do not return an item to a store unless we have agreed it with you first.
Related questions
Need to report a fault?
Our customer services team will get it looked into for you.
Call 07399 438 386 (9am-5pm, Monday to Friday), or email customer services.
