How will I be refunded?
‹ Back to Returns & Refunds help
In short: we refund you to the same payment method you used to place your order, and you will not be charged any fee for the refund itself.
Your refund method
Whether you paid by debit or credit card, PayPal or a finance option, your refund goes back the same way. If you paid using a finance provider such as Klarna, Snap Finance or DivideBuy, the refund is processed back through them.
What's included
For a change-of-mind return, your refund covers the price of the returned item.
Good to know
Once we have processed your refund, how quickly it appears depends on your bank, card or finance provider. See how long do refunds take?
Related questions
Questions about a refund?
Our customer services team will happily check the details for you.
Call 07399 438 386 (9am-5pm, Monday to Friday), or email customer services.
