What do I need to do when my delivery arrives?
In short: not much. Just be home for your timeslot, have a form of photo ID ready, and let our team know which room your furniture is going in.
What our team will do
- Call ahead. They will call you around 30 minutes before they arrive, so you have time to get ready.
- Look after your home. They wear protective overshoes to help protect your floors and carpets.
- Bring it into your room. They will carry your furniture into the room of your choice, where there is safe access.
What to have ready
- Photo ID. Our driver may ask to confirm your identity, so please have a passport or photocard driving licence to hand.
- A clear route. A clear path from the door to your room helps us deliver quickly (see preparing for delivery).
- Where it's going. Just let the team know which room you would like each item placed in.
Good to know
It is always worth taking a quick look over your furniture when it arrives. If anything is not quite right, just let us know and we will help put it right.
Related questions
Do I need to clear the room and route? › Do you deliver into the room of my choice? › My order is damaged ›
Need a hand with your delivery?
Our customer services team is happy to help with anything about your order.
Call customer services on 07399 438 386 (9am-5pm, Monday to Friday).
