What happens if my furniture doesn't fit?
In short: in the rare case an item genuinely will not fit, do not worry. We will help you find the best solution, whether that is trying a different room or arranging a return and refund.
We'll try everything first
It is very unusual for something not to fit. Our team are experts at getting furniture into tricky spaces, and will try removing feet, taking the backs off sofas, or splitting sofas into their separate sections to make it work. You can read more in what if my furniture won't fit through the door?
If it still doesn't fit
If, despite our best efforts, an item cannot be safely delivered into your home, just let us know. You are welcome to return it, and our team will talk you through the options and get things sorted. For how returns and refunds work, see our returns and refunds help.
We're here to help
The best way to avoid any surprises is to measure before you order. Our Will It Fit? guide shows you what to check, and if you are unsure, give us a call before you buy and we will advise you honestly.
Related questions
Worried something won't fit?
Get in touch before you order and we will help you check.
Call customer services on 07399 438 386 (9am-5pm, Monday to Friday).
