I'm having a payment problem, what do I do?
‹ Back to Ordering & Payment help
In short: a payment that will not go through is usually a card or bank issue. Check your details, try another payment method, or give us a call and we will help you complete your order.
Quick things to try
- Check your card details. Make sure the card number, expiry date, security code and billing address are all correct.
- Check with your bank. Banks sometimes block larger or unusual payments for security. You may be able to approve it in your banking app, or your bank can release it.
- Try another method. If one card will not work, you could try a different card, PayPal, or a finance option. See what payment methods do you accept?
- Refresh and retry. Reloading the page, or trying a different browser or device, can clear a temporary glitch.
Still stuck?
If your payment still will not go through, just get in touch. Our team can help you place your order over the phone and take payment another way.
Good to know
If you think you have been charged but did not receive an order confirmation, please do not try again straight away. Contact us first so we can check your order. See how do I know my order is confirmed? Rest assured, your card details are always handled securely. See is my payment secure?
