Ordering Help

I'm having a payment problem, what do I do?

‹ Back to Ordering & Payment help In short: a payment that will not go through is usually a card or bank issue. Check your details, try another payment method,...

Why might my order not be accepted?

‹ Back to Ordering & Payment help In short: it is rare, but now and then an order cannot be accepted. It is usually down to a payment issue, an...

Can I use a discount code?

‹ Back to Ordering & Payment help In short: yes. If you have a valid discount code, enter it in the discount box at the checkout and the saving is...

Do prices include VAT and delivery?

‹ Back to Ordering & Payment help In short: yes. All our prices include VAT, and delivery is free to mainland UK, with a flat £65 to Northern Ireland. The...

Is my payment secure?

‹ Back to Ordering & Payment help In short: yes. Every payment is processed through a secure, encrypted checkout, and we never see or store your full card details. How...

When will I be charged?

‹ Back to Ordering & Payment help In short: if you pay by card or PayPal, payment is taken when you place your order. If you choose finance, you repay...