Returns & Refunds
Who pays for return postage or collection?
‹ Back to Returns & Refunds help In short: for a change-of-mind return, you cover the cost of sending the item back to us. For larger items, you can ask...
Who pays for return postage or collection?
‹ Back to Returns & Refunds help In short: for a change-of-mind return, you cover the cost of sending the item back to us. For larger items, you can ask...
Which items can't be returned?
‹ Back to Returns & Refunds help In short: most items can be returned within 14 days, but a few cannot: custom or made-to-order pieces, anything that has been used...
Which items can't be returned?
‹ Back to Returns & Refunds help In short: most items can be returned within 14 days, but a few cannot: custom or made-to-order pieces, anything that has been used...
How do I start a return?
‹ Back to Returns & Refunds help In short: to start a return, just contact our customer services team within 14 days of receiving your order, by phone or email,...
How do I start a return?
‹ Back to Returns & Refunds help In short: to start a return, just contact our customer services team within 14 days of receiving your order, by phone or email,...
What condition does the item need to be in?
‹ Back to Returns & Refunds help In short: to be returned, an item needs to be unused and in its original packaging, in a re-saleable condition. What we look...
What condition does the item need to be in?
‹ Back to Returns & Refunds help In short: to be returned, an item needs to be unused and in its original packaging, in a re-saleable condition. What we look...
How long do I have to return an item?
‹ Back to Returns & Refunds help In short: if you bought online or by phone, you have 14 days from the day you receive your order to return it....
How long do I have to return an item?
‹ Back to Returns & Refunds help In short: if you bought online or by phone, you have 14 days from the day you receive your order to return it....