Returns & Refunds
Can I return an item sold with a disclosed fault?
‹ Back to Returns & Refunds help In short: if an item was sold with a fault or mark that we clearly told you about before you bought it, and...
Can I return an item sold with a disclosed fault?
‹ Back to Returns & Refunds help In short: if an item was sold with a fault or mark that we clearly told you about before you bought it, and...
Can I return an in-store purchase?
‹ Back to Returns & Refunds help In short: in-store and showroom purchases are final. Because you have seen and checked the exact item in person before buying, they are...
Can I return an in-store purchase?
‹ Back to Returns & Refunds help In short: in-store and showroom purchases are final. Because you have seen and checked the exact item in person before buying, they are...
Where do I report a fault?
‹ Back to Returns & Refunds help In short: please report any fault to our customer services team, by phone or email. They handle all product issues, so this is...
Where do I report a fault?
‹ Back to Returns & Refunds help In short: please report any fault to our customer services team, by phone or email. They handle all product issues, so this is...
How will I be refunded?
‹ Back to Returns & Refunds help In short: we refund you to the same payment method you used to place your order, and you will not be charged any...
How will I be refunded?
‹ Back to Returns & Refunds help In short: we refund you to the same payment method you used to place your order, and you will not be charged any...
How long do refunds take?
‹ Back to Returns & Refunds help In short: we process your refund within 14 days of receiving your item back and checking it, and it goes to your original...
How long do refunds take?
‹ Back to Returns & Refunds help In short: we process your refund within 14 days of receiving your item back and checking it, and it goes to your original...
Is there a restocking fee?
‹ Back to Returns & Refunds help In short: No, not if you return your item unused and in its original packaging. A fee may only apply if an item...
Is there a restocking fee?
‹ Back to Returns & Refunds help In short: No, not if you return your item unused and in its original packaging. A fee may only apply if an item...